Help Center

Booking is easy! Simply search for your route on our homepage, select your preferred trip, choose your seats, enter passenger details, and complete payment. You'll receive your e-ticket via email and SMS.

Yes! You can book tickets for friends and family. Just enter their details in the passenger information section. The e-ticket will be sent to both your email and theirs.

You can book tickets up to 30 days in advance. We recommend booking early for popular routes, especially during holidays and weekends.

Absolutely! We offer a visual seat map where you can choose your preferred seat. Some seats may have premium pricing based on location.

If a trip is sold out, you can check alternative times or dates. You can also set up an alert to be notified if seats become available due to cancellations.

We accept Mobile Money (MTN MoMo, Orange Money), Visa/Mastercard debit and credit cards, bank transfers, and Vatican Express Wallet. You can also pay cash at our agent locations.

Absolutely! We use bank-level encryption and never store your full card details. All transactions are processed through certified payment providers like Paystack and Hubtel.

For cancellations made more than 24 hours before departure, you'll receive a 95% refund. Between 6-24 hours: 75%, between 2-6 hours: 50%, and less than 2 hours: 25%. No refund after departure. Refunds are processed within 3-7 business days to your original payment method.

Yes! Enter your promo code at checkout to apply the discount. Promo codes cannot be combined and have specific terms and conditions.

It's our digital wallet that lets you store funds for faster checkout. You can top up anytime via Mobile Money or card. Wallet payments are instant!

Bring your ticket (digital or printed) and a valid ID. For checked luggage, ensure it's properly tagged. We recommend arriving 30 minutes before departure.

Standard tickets include one checked bag (up to 23kg) and one carry-on. Additional luggage can be added for a small fee during booking or at the terminal.

Yes! Use our live tracking feature to see your bus's real-time location. You'll find the tracking link in your confirmation email and in the "Track Trip" section of our website.

We'll notify you via SMS and email of any delays. If a trip is significantly delayed or cancelled, you can choose a refund or reschedule to another trip at no extra cost.

Yes, buses make scheduled rest stops on longer routes. The driver will announce all stops. Most stops are 15-20 minutes.

You can change your boarding point up to 2 hours before departure, subject to availability. Contact support or use the Manage Booking feature.

No, you can book as a guest. However, creating an account gives you access to booking history, faster checkout, wallet features, and loyalty rewards.

You earn points on every booking! Standard bookings earn 1 point per 100 XAF spent. Points can be redeemed for discounts on future trips or special rewards.

Click "Forgot Password" on the login page and enter your email. You'll receive a reset link valid for 60 minutes.

Yes, contact our support team to request account deletion. Note that this will remove your booking history and loyalty points.